Refund Policy

Refund Process

Once your returned item reaches us, our team verifies its condition. The refund amount is based on the return reason, though in most cases we provide a full refund. Once approved, your refund is processed to your original payment method, or to Vandana Stores store credit if you prefer.

Refund Methods

• Prepaid orders: refunded to your original payment method through Razorpay, or to your Vandana Stores wallet as store credit.
• Cash on Delivery orders: refunded as store credit to your Vandana Stores wallet, which applies automatically on your next order.
• Refunds are typically completed within 5 to 7 business days after the item is received and verified.

Return Shipping Charges

• Damaged, defective, or incorrect items: we cover all return shipping costs.
• Other returns: for a change-of-mind return, the return shipping charge may be deducted from your refund.

Important Guidelines

• Return window: returns must be requested within 7 days of delivery. Requests after this period cannot be accepted.
• What can be returned: you may return your whole order or only selected items - partial returns are accepted.
• Item condition: items must be unused and returned in their original condition, with all tags and original packaging intact.
• Proof of condition: a clear unboxing photo or short video may be requested to help us verify the item.
• Processing timeline: please allow 5 to 7 business days for return processing, item verification, and crediting of your refund.

Contact

For any query about your refund status or process, write to hello@vandanastores.com or call / WhatsApp us at +91 77788 33816 with your order details.

Additional Notes

• All refund requests are subject to verification and approval.
• The refund amount may vary based on the condition of the returned items and the reason for return.
• We reserve the right to decline a refund for items that do not meet our return criteria.